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Questionnaire d’enquête du Nigeria

NigeriaPolls panel pulse: [Staff test] Phone network and mobile money

Question posée à : membres inscrits du panel.

Statut
Fermé
Collecte sur le terrain
22 octobre 2026 à 5 novembre 2026
Mode
Enquête par panel en ligne, répondue via un lien téléphonique
Questions
29
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  1. Q1. Which network do you use most?
  2. Q2. Do you use more than one SIM card?
  3. Q3. Overall, how satisfied are you with your mai...
  4. Q4. Rate your main network on call quality, from...
  5. Q5. Rate your main network on mobile data speed,...
  6. Q6. Rate your main network on coverage where you...
  7. Q7. Rate your main network on value for money, f...
  8. Q8. Rate your main network on customer service,...
  9. Q9. In the last 7 days, how often did you have n...
  10. Q10. What is your biggest problem with your netwo...
  11. Q11. In the last 3 months, did you contact custom...
  12. Q12. How likely are you to recommend your main ne...
  13. Q13. In the last 12 months, did you switch networ...
  14. Q14. Are you thinking of switching your main netw...
  15. Q15. Since April, have you heard that networks mu...
  16. Q16. About how much do you spend on airtime and d...
  17. Q17. In the past 12 months, have you made or rece...
  18. Q18. Which of these do you use? Choose all that a...
  19. Q19. Which one do you use most?
  20. Q20. What do you mostly use it for? Choose up to...
  21. Q21. How often do you use it?
  22. Q22. In the last 3 months, has a transaction fail...
  23. Q23. Are the charges on your main provider too hi...
  24. Q24. What is the main reason you use your main pr...
  25. Q25. How much do you trust it to keep your money...
  26. Q26. In the last 12 months, did anyone try to get...
  27. Q27. In the last 12 months, did you lose money to...
  28. Q28. Quel est le niveau d’études le plus élevé qu...
  29. Q29. What is your working status?
Q1Choix unique

Which network do you use most?

  1. MTN
  2. Airtel
  3. Glo
  4. T2 (formerly 9mobile)
  5. Another network
Citer cette question

PollsAfrica (2026). Question 1, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which network do you use most?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a1

Q2Choix unique

Do you use more than one SIM card?

  1. Oui
  2. Non
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PollsAfrica (2026). Question 2, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Do you use more than one SIM card?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a2

Q3Nombre

Overall, how satisfied are you with your main network? Enter a number from 0 (not at all) to 10 (completely).

Le répondant donne un nombre.

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PollsAfrica (2026). Question 3, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Overall, how satisfied are you with your main network? Enter a number from 0 (not at all) to 10 (completely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a3

Q4Choix unique

Rate your main network on call quality, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
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PollsAfrica (2026). Question 4, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on call quality, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_call

Q5Choix unique

Rate your main network on mobile data speed, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
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PollsAfrica (2026). Question 5, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on mobile data speed, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_data

Q6Choix unique

Rate your main network on coverage where you live, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
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PollsAfrica (2026). Question 6, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on coverage where you live, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_coverage

Q7Choix unique

Rate your main network on value for money, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
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PollsAfrica (2026). Question 7, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on value for money, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_value

Q8Choix unique

Rate your main network on customer service, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
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PollsAfrica (2026). Question 8, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on customer service, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_service

Q9Choix unique

In the last 7 days, how often did you have no signal or a dropped call?

  1. Never
  2. Once or twice
  3. Most days
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PollsAfrica (2026). Question 9, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 7 days, how often did you have no signal or a dropped call?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a5

Q10Choix unique

What is your biggest problem with your network?

  1. Slow data
  2. Dropped calls
  3. No coverage where I am
  4. High prices
  5. Data bundles run out fast
  6. Poor customer service
  7. No problem
  8. Something else
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PollsAfrica (2026). Question 10, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is your biggest problem with your network?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a6

Q11Choix unique

In the last 3 months, did you contact customer service? If so, was your problem solved?

  1. Yes, and it was solved
  2. Yes, and it was not solved
  3. I did not contact them
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PollsAfrica (2026). Question 11, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 3 months, did you contact customer service? If so, was your problem solved?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a7

Q12Nombre

How likely are you to recommend your main network to a friend or colleague? Enter a number from 0 (not at all likely) to 10 (extremely likely).

Le répondant donne un nombre.

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PollsAfrica (2026). Question 12, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How likely are you to recommend your main network to a friend or colleague? Enter a number from 0 (not at all likely) to 10 (extremely likely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a8

Q13Choix unique

In the last 12 months, did you switch network or add a second SIM?

  1. Oui
  2. Non
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PollsAfrica (2026). Question 13, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did you switch network or add a second SIM?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a9

Q14Choix unique

Are you thinking of switching your main network in the next 6 months?

  1. Oui
  2. Maybe
  3. Non
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PollsAfrica (2026). Question 14, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Are you thinking of switching your main network in the next 6 months?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a10

Q15Choix unique

Since April, have you heard that networks must credit customers when service is poor? If yes, have you received any credit?

  1. Have not heard of it
  2. Heard of it, received credit
  3. Heard of it, no credit received
  4. Heard of it, not sure
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PollsAfrica (2026). Question 15, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Since April, have you heard that networks must credit customers when service is poor? If yes, have you received any credit?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a11

Q16Choix unique

About how much do you spend on airtime and data in a typical month? (naira)

  1. Under 1,000
  2. 1,000 to 3,000
  3. 3,001 to 6,000
  4. 6,001 to 10,000
  5. Over 10,000
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PollsAfrica (2026). Question 16, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "About how much do you spend on airtime and data in a typical month? (naira)" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a12

Q17Choix unique

In the past 12 months, have you made or received a payment, or sent or received money, using a mobile phone?

  1. Oui
  2. Non

If the answer is No, the respondent goes to question 28.

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PollsAfrica (2026). Question 17, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the past 12 months, have you made or received a payment, or sent or received money, using a mobile phone?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b1

Q18Multiple choice

Which of these do you use? Choose all that apply.

  1. Bank app
  2. OPay
  3. PalmPay
  4. Moniepoint
  5. Bank USSD code
  6. MTN MoMo
  7. Another
  8. None of these
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PollsAfrica (2026). Question 18, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which of these do you use? Choose all that apply." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b2

Q19Choix unique

Which one do you use most?

  1. Bank app
  2. OPay
  3. PalmPay
  4. Moniepoint
  5. Bank USSD code
  6. MTN MoMo
  7. Another
  8. None of these
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PollsAfrica (2026). Question 19, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which one do you use most?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b3

Q20Multiple choice

What do you mostly use it for? Choose up to three.

  1. Send money to family or friends
  2. Receive money
  3. Pay bills
  4. Buy airtime or data
  5. Pay in shops or markets
  6. Receive wages or business income
  7. Save
  8. Borrow
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PollsAfrica (2026). Question 20, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What do you mostly use it for? Choose up to three." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b4

Q21Choix unique

How often do you use it?

  1. Daily
  2. A few times a week
  3. A few times a month
  4. Less often
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PollsAfrica (2026). Question 21, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How often do you use it?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b5

Q22Choix unique

In the last 3 months, has a transaction failed or been delayed?

  1. Never
  2. Une fois
  3. A few times
  4. Often
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PollsAfrica (2026). Question 22, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 3 months, has a transaction failed or been delayed?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b6

Q23Choix unique

Are the charges on your main provider too high, about right, or low?

  1. Too high
  2. About right
  3. Low
  4. Ne sait pas
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PollsAfrica (2026). Question 23, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Are the charges on your main provider too high, about right, or low?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b7

Q24Choix unique

What is the main reason you use your main provider?

  1. It is the one everybody uses
  2. Low charges
  3. I trust it
  4. An agent or branch is near me
  5. It works with all networks
  6. Offers or rewards
  7. Something else
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PollsAfrica (2026). Question 24, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is the main reason you use your main provider?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b8

Q25Nombre

How much do you trust it to keep your money safe? Enter a number from 1 (not at all) to 5 (completely).

Le répondant donne un nombre.

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PollsAfrica (2026). Question 25, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How much do you trust it to keep your money safe? Enter a number from 1 (not at all) to 5 (completely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b9

Q26Choix unique

In the last 12 months, did anyone try to get your money or your PIN by a call, text, or message?

  1. Oui
  2. Non
  3. Préfère ne pas répondre
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PollsAfrica (2026). Question 26, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did anyone try to get your money or your PIN by a call, text, or message?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b11

Q27Choix unique

In the last 12 months, did you lose money to fraud on your phone?

  1. Oui
  2. Non
  3. Préfère ne pas répondre
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PollsAfrica (2026). Question 27, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did you lose money to fraud on your phone?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b12

Q28Choix unique

Quel est le niveau d’études le plus élevé que vous avez terminé ?

  1. None or primary
  2. Secondaire
  3. Tertiaire
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PollsAfrica (2026). Question 28, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is the highest level of education you have completed?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#c1

Q29Choix unique

What is your working status?

  1. Actifs occupés
  2. Self-employed or trading
  3. Étudiant
  4. Not working
  5. Retired or other
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PollsAfrica (2026). Question 29, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is your working status?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#c2

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