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Data / Question bank
Nigeria survey questionnaire

NigeriaPolls panel pulse: [Staff test] Phone network and mobile money

Asked of: registered panel members.

Status
Closed
Fieldwork
22 Oct 2026 to 5 Nov 2026
Mode
Online panel survey, answered on a phone link
Questions
29
Jump to a question
  1. Q1. Which network do you use most?
  2. Q2. Do you use more than one SIM card?
  3. Q3. Overall, how satisfied are you with your mai...
  4. Q4. Rate your main network on call quality, from...
  5. Q5. Rate your main network on mobile data speed,...
  6. Q6. Rate your main network on coverage where you...
  7. Q7. Rate your main network on value for money, f...
  8. Q8. Rate your main network on customer service,...
  9. Q9. In the last 7 days, how often did you have n...
  10. Q10. What is your biggest problem with your netwo...
  11. Q11. In the last 3 months, did you contact custom...
  12. Q12. How likely are you to recommend your main ne...
  13. Q13. In the last 12 months, did you switch networ...
  14. Q14. Are you thinking of switching your main netw...
  15. Q15. Since April, have you heard that networks mu...
  16. Q16. About how much do you spend on airtime and d...
  17. Q17. In the past 12 months, have you made or rece...
  18. Q18. Which of these do you use? Choose all that a...
  19. Q19. Which one do you use most?
  20. Q20. What do you mostly use it for? Choose up to...
  21. Q21. How often do you use it?
  22. Q22. In the last 3 months, has a transaction fail...
  23. Q23. Are the charges on your main provider too hi...
  24. Q24. What is the main reason you use your main pr...
  25. Q25. How much do you trust it to keep your money...
  26. Q26. In the last 12 months, did anyone try to get...
  27. Q27. In the last 12 months, did you lose money to...
  28. Q28. What is the highest level of education you h...
  29. Q29. What is your working status?
Q1Single choice

Which network do you use most?

  1. MTN
  2. Airtel
  3. Glo
  4. T2 (formerly 9mobile)
  5. Another network
Cite this question

PollsAfrica (2026). Question 1, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which network do you use most?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a1

Q2Single choice

Do you use more than one SIM card?

  1. Yes
  2. No
Cite this question

PollsAfrica (2026). Question 2, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Do you use more than one SIM card?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a2

Q3Number

Overall, how satisfied are you with your main network? Enter a number from 0 (not at all) to 10 (completely).

The respondent gives a number.

Cite this question

PollsAfrica (2026). Question 3, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Overall, how satisfied are you with your main network? Enter a number from 0 (not at all) to 10 (completely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a3

Q4Single choice

Rate your main network on call quality, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Cite this question

PollsAfrica (2026). Question 4, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on call quality, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_call

Q5Single choice

Rate your main network on mobile data speed, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Cite this question

PollsAfrica (2026). Question 5, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on mobile data speed, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_data

Q6Single choice

Rate your main network on coverage where you live, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Cite this question

PollsAfrica (2026). Question 6, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on coverage where you live, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_coverage

Q7Single choice

Rate your main network on value for money, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Cite this question

PollsAfrica (2026). Question 7, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on value for money, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_value

Q8Single choice

Rate your main network on customer service, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Cite this question

PollsAfrica (2026). Question 8, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on customer service, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_service

Q9Single choice

In the last 7 days, how often did you have no signal or a dropped call?

  1. Never
  2. Once or twice
  3. Most days
Cite this question

PollsAfrica (2026). Question 9, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 7 days, how often did you have no signal or a dropped call?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a5

Q10Single choice

What is your biggest problem with your network?

  1. Slow data
  2. Dropped calls
  3. No coverage where I am
  4. High prices
  5. Data bundles run out fast
  6. Poor customer service
  7. No problem
  8. Something else
Cite this question

PollsAfrica (2026). Question 10, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is your biggest problem with your network?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a6

Q11Single choice

In the last 3 months, did you contact customer service? If so, was your problem solved?

  1. Yes, and it was solved
  2. Yes, and it was not solved
  3. I did not contact them
Cite this question

PollsAfrica (2026). Question 11, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 3 months, did you contact customer service? If so, was your problem solved?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a7

Q12Number

How likely are you to recommend your main network to a friend or colleague? Enter a number from 0 (not at all likely) to 10 (extremely likely).

The respondent gives a number.

Cite this question

PollsAfrica (2026). Question 12, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How likely are you to recommend your main network to a friend or colleague? Enter a number from 0 (not at all likely) to 10 (extremely likely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a8

Q13Single choice

In the last 12 months, did you switch network or add a second SIM?

  1. Yes
  2. No
Cite this question

PollsAfrica (2026). Question 13, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did you switch network or add a second SIM?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a9

Q14Single choice

Are you thinking of switching your main network in the next 6 months?

  1. Yes
  2. Maybe
  3. No
Cite this question

PollsAfrica (2026). Question 14, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Are you thinking of switching your main network in the next 6 months?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a10

Q15Single choice

Since April, have you heard that networks must credit customers when service is poor? If yes, have you received any credit?

  1. Have not heard of it
  2. Heard of it, received credit
  3. Heard of it, no credit received
  4. Heard of it, not sure
Cite this question

PollsAfrica (2026). Question 15, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Since April, have you heard that networks must credit customers when service is poor? If yes, have you received any credit?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a11

Q16Single choice

About how much do you spend on airtime and data in a typical month? (naira)

  1. Under 1,000
  2. 1,000 to 3,000
  3. 3,001 to 6,000
  4. 6,001 to 10,000
  5. Over 10,000
Cite this question

PollsAfrica (2026). Question 16, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "About how much do you spend on airtime and data in a typical month? (naira)" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a12

Q17Single choice

In the past 12 months, have you made or received a payment, or sent or received money, using a mobile phone?

  1. Yes
  2. No

If the answer is No, the respondent goes to question 28.

Cite this question

PollsAfrica (2026). Question 17, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the past 12 months, have you made or received a payment, or sent or received money, using a mobile phone?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b1

Q18Multiple choice

Which of these do you use? Choose all that apply.

  1. Bank app
  2. OPay
  3. PalmPay
  4. Moniepoint
  5. Bank USSD code
  6. MTN MoMo
  7. Another
  8. None of these
Cite this question

PollsAfrica (2026). Question 18, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which of these do you use? Choose all that apply." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b2

Q19Single choice

Which one do you use most?

  1. Bank app
  2. OPay
  3. PalmPay
  4. Moniepoint
  5. Bank USSD code
  6. MTN MoMo
  7. Another
  8. None of these
Cite this question

PollsAfrica (2026). Question 19, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which one do you use most?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b3

Q20Multiple choice

What do you mostly use it for? Choose up to three.

  1. Send money to family or friends
  2. Receive money
  3. Pay bills
  4. Buy airtime or data
  5. Pay in shops or markets
  6. Receive wages or business income
  7. Save
  8. Borrow
Cite this question

PollsAfrica (2026). Question 20, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What do you mostly use it for? Choose up to three." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b4

Q21Single choice

How often do you use it?

  1. Daily
  2. A few times a week
  3. A few times a month
  4. Less often
Cite this question

PollsAfrica (2026). Question 21, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How often do you use it?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b5

Q22Single choice

In the last 3 months, has a transaction failed or been delayed?

  1. Never
  2. Once
  3. A few times
  4. Often
Cite this question

PollsAfrica (2026). Question 22, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 3 months, has a transaction failed or been delayed?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b6

Q23Single choice

Are the charges on your main provider too high, about right, or low?

  1. Too high
  2. About right
  3. Low
  4. Don't know
Cite this question

PollsAfrica (2026). Question 23, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Are the charges on your main provider too high, about right, or low?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b7

Q24Single choice

What is the main reason you use your main provider?

  1. It is the one everybody uses
  2. Low charges
  3. I trust it
  4. An agent or branch is near me
  5. It works with all networks
  6. Offers or rewards
  7. Something else
Cite this question

PollsAfrica (2026). Question 24, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is the main reason you use your main provider?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b8

Q25Number

How much do you trust it to keep your money safe? Enter a number from 1 (not at all) to 5 (completely).

The respondent gives a number.

Cite this question

PollsAfrica (2026). Question 25, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How much do you trust it to keep your money safe? Enter a number from 1 (not at all) to 5 (completely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b9

Q26Single choice

In the last 12 months, did anyone try to get your money or your PIN by a call, text, or message?

  1. Yes
  2. No
  3. Prefer not to say
Cite this question

PollsAfrica (2026). Question 26, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did anyone try to get your money or your PIN by a call, text, or message?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b11

Q27Single choice

In the last 12 months, did you lose money to fraud on your phone?

  1. Yes
  2. No
  3. Prefer not to say
Cite this question

PollsAfrica (2026). Question 27, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did you lose money to fraud on your phone?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b12

Q28Single choice

What is the highest level of education you have completed?

  1. None or primary
  2. Secondary
  3. Tertiary
Cite this question

PollsAfrica (2026). Question 28, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is the highest level of education you have completed?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#c1

Q29Single choice

What is your working status?

  1. Employed
  2. Self-employed or trading
  3. Student
  4. Not working
  5. Retired or other
Cite this question

PollsAfrica (2026). Question 29, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is your working status?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#c2

After fieldwork. We release the response file and codebook for this study after it closes. Respondent-level microdata comes later and is gated to approved users. See how we collect and check the data, or go back to the question bank.