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Questionário de inquérito da Nigéria

NigeriaPolls panel pulse: [Staff test] Phone network and mobile money

Perguntado a: membros do painel registados.

Estado
Fechado
Trabalho de campo
22 de outubro de 2026 a 5 de novembro de 2026
Modo
Inquérito por painel online, respondido através de uma ligação no telemóvel
Perguntas
29
Ir para uma pergunta
  1. P1. Which network do you use most?
  2. P2. Do you use more than one SIM card?
  3. P3. Overall, how satisfied are you with your mai...
  4. P4. Rate your main network on call quality, from...
  5. P5. Rate your main network on mobile data speed,...
  6. P6. Rate your main network on coverage where you...
  7. P7. Rate your main network on value for money, f...
  8. P8. Rate your main network on customer service,...
  9. P9. In the last 7 days, how often did you have n...
  10. P10. What is your biggest problem with your netwo...
  11. P11. In the last 3 months, did you contact custom...
  12. P12. How likely are you to recommend your main ne...
  13. P13. In the last 12 months, did you switch networ...
  14. P14. Are you thinking of switching your main netw...
  15. P15. Since April, have you heard that networks mu...
  16. P16. About how much do you spend on airtime and d...
  17. P17. In the past 12 months, have you made or rece...
  18. P18. Which of these do you use? Choose all that a...
  19. P19. Which one do you use most?
  20. P20. What do you mostly use it for? Choose up to...
  21. P21. How often do you use it?
  22. P22. In the last 3 months, has a transaction fail...
  23. P23. Are the charges on your main provider too hi...
  24. P24. What is the main reason you use your main pr...
  25. P25. How much do you trust it to keep your money...
  26. P26. In the last 12 months, did anyone try to get...
  27. P27. In the last 12 months, did you lose money to...
  28. P28. Qual é o nível de escolaridade mais elevado...
  29. P29. What is your working status?
P1Escolha única

Which network do you use most?

  1. MTN
  2. Airtel
  3. Glo
  4. T2 (formerly 9mobile)
  5. Another network
Citar esta pergunta

PollsAfrica (2026). Question 1, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which network do you use most?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a1

P2Escolha única

Do you use more than one SIM card?

  1. Sim
  2. Não
Citar esta pergunta

PollsAfrica (2026). Question 2, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Do you use more than one SIM card?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a2

P3Número

Overall, how satisfied are you with your main network? Enter a number from 0 (not at all) to 10 (completely).

O inquirido indica um número.

Citar esta pergunta

PollsAfrica (2026). Question 3, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Overall, how satisfied are you with your main network? Enter a number from 0 (not at all) to 10 (completely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a3

P4Escolha única

Rate your main network on call quality, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Citar esta pergunta

PollsAfrica (2026). Question 4, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on call quality, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_call

P5Escolha única

Rate your main network on mobile data speed, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Citar esta pergunta

PollsAfrica (2026). Question 5, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on mobile data speed, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_data

P6Escolha única

Rate your main network on coverage where you live, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Citar esta pergunta

PollsAfrica (2026). Question 6, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on coverage where you live, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_coverage

P7Escolha única

Rate your main network on value for money, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Citar esta pergunta

PollsAfrica (2026). Question 7, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on value for money, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_value

P8Escolha única

Rate your main network on customer service, from 1 (very poor) to 5 (very good).

  1. 1, very poor
  2. 2
  3. 3
  4. 4
  5. 5, very good
Citar esta pergunta

PollsAfrica (2026). Question 8, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Rate your main network on customer service, from 1 (very poor) to 5 (very good)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a4_service

P9Escolha única

In the last 7 days, how often did you have no signal or a dropped call?

  1. Never
  2. Once or twice
  3. Most days
Citar esta pergunta

PollsAfrica (2026). Question 9, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 7 days, how often did you have no signal or a dropped call?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a5

P10Escolha única

What is your biggest problem with your network?

  1. Slow data
  2. Dropped calls
  3. No coverage where I am
  4. High prices
  5. Data bundles run out fast
  6. Poor customer service
  7. No problem
  8. Something else
Citar esta pergunta

PollsAfrica (2026). Question 10, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is your biggest problem with your network?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a6

P11Escolha única

In the last 3 months, did you contact customer service? If so, was your problem solved?

  1. Yes, and it was solved
  2. Yes, and it was not solved
  3. I did not contact them
Citar esta pergunta

PollsAfrica (2026). Question 11, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 3 months, did you contact customer service? If so, was your problem solved?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a7

P12Número

How likely are you to recommend your main network to a friend or colleague? Enter a number from 0 (not at all likely) to 10 (extremely likely).

O inquirido indica um número.

Citar esta pergunta

PollsAfrica (2026). Question 12, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How likely are you to recommend your main network to a friend or colleague? Enter a number from 0 (not at all likely) to 10 (extremely likely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a8

P13Escolha única

In the last 12 months, did you switch network or add a second SIM?

  1. Sim
  2. Não
Citar esta pergunta

PollsAfrica (2026). Question 13, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did you switch network or add a second SIM?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a9

P14Escolha única

Are you thinking of switching your main network in the next 6 months?

  1. Sim
  2. Maybe
  3. Não
Citar esta pergunta

PollsAfrica (2026). Question 14, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Are you thinking of switching your main network in the next 6 months?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a10

P15Escolha única

Since April, have you heard that networks must credit customers when service is poor? If yes, have you received any credit?

  1. Have not heard of it
  2. Heard of it, received credit
  3. Heard of it, no credit received
  4. Heard of it, not sure
Citar esta pergunta

PollsAfrica (2026). Question 15, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Since April, have you heard that networks must credit customers when service is poor? If yes, have you received any credit?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a11

P16Escolha única

About how much do you spend on airtime and data in a typical month? (naira)

  1. Under 1,000
  2. 1,000 to 3,000
  3. 3,001 to 6,000
  4. 6,001 to 10,000
  5. Over 10,000
Citar esta pergunta

PollsAfrica (2026). Question 16, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "About how much do you spend on airtime and data in a typical month? (naira)" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#a12

P17Escolha única

In the past 12 months, have you made or received a payment, or sent or received money, using a mobile phone?

  1. Sim
  2. Não

If the answer is No, the respondent goes to question 28.

Citar esta pergunta

PollsAfrica (2026). Question 17, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the past 12 months, have you made or received a payment, or sent or received money, using a mobile phone?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b1

P18Multiple choice

Which of these do you use? Choose all that apply.

  1. Bank app
  2. OPay
  3. PalmPay
  4. Moniepoint
  5. Bank USSD code
  6. MTN MoMo
  7. Another
  8. None of these
Citar esta pergunta

PollsAfrica (2026). Question 18, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which of these do you use? Choose all that apply." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b2

P19Escolha única

Which one do you use most?

  1. Bank app
  2. OPay
  3. PalmPay
  4. Moniepoint
  5. Bank USSD code
  6. MTN MoMo
  7. Another
  8. None of these
Citar esta pergunta

PollsAfrica (2026). Question 19, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Which one do you use most?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b3

P20Multiple choice

What do you mostly use it for? Choose up to three.

  1. Send money to family or friends
  2. Receive money
  3. Pay bills
  4. Buy airtime or data
  5. Pay in shops or markets
  6. Receive wages or business income
  7. Save
  8. Borrow
Citar esta pergunta

PollsAfrica (2026). Question 20, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What do you mostly use it for? Choose up to three." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b4

P21Escolha única

How often do you use it?

  1. Daily
  2. A few times a week
  3. A few times a month
  4. Less often
Citar esta pergunta

PollsAfrica (2026). Question 21, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How often do you use it?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b5

P22Escolha única

In the last 3 months, has a transaction failed or been delayed?

  1. Never
  2. Uma vez
  3. A few times
  4. Often
Citar esta pergunta

PollsAfrica (2026). Question 22, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 3 months, has a transaction failed or been delayed?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b6

P23Escolha única

Are the charges on your main provider too high, about right, or low?

  1. Too high
  2. About right
  3. Low
  4. Não sabe
Citar esta pergunta

PollsAfrica (2026). Question 23, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "Are the charges on your main provider too high, about right, or low?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b7

P24Escolha única

What is the main reason you use your main provider?

  1. It is the one everybody uses
  2. Low charges
  3. I trust it
  4. An agent or branch is near me
  5. It works with all networks
  6. Offers or rewards
  7. Something else
Citar esta pergunta

PollsAfrica (2026). Question 24, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is the main reason you use your main provider?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b8

P25Número

How much do you trust it to keep your money safe? Enter a number from 1 (not at all) to 5 (completely).

O inquirido indica um número.

Citar esta pergunta

PollsAfrica (2026). Question 25, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "How much do you trust it to keep your money safe? Enter a number from 1 (not at all) to 5 (completely)." https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b9

P26Escolha única

In the last 12 months, did anyone try to get your money or your PIN by a call, text, or message?

  1. Sim
  2. Não
  3. Prefiro não responder
Citar esta pergunta

PollsAfrica (2026). Question 26, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did anyone try to get your money or your PIN by a call, text, or message?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b11

P27Escolha única

In the last 12 months, did you lose money to fraud on your phone?

  1. Sim
  2. Não
  3. Prefiro não responder
Citar esta pergunta

PollsAfrica (2026). Question 27, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "In the last 12 months, did you lose money to fraud on your phone?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#b12

P28Escolha única

Qual é o nível de escolaridade mais elevado que concluiu?

  1. None or primary
  2. Secundário
  3. Ensino superior
Citar esta pergunta

PollsAfrica (2026). Question 28, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is the highest level of education you have completed?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#c1

P29Escolha única

What is your working status?

  1. Empregado
  2. Self-employed or trading
  3. Estudante
  4. Not working
  5. Retired or other
Citar esta pergunta

PollsAfrica (2026). Question 29, NigeriaPolls panel pulse: [Staff test] Phone network and mobile money [Survey question]. "What is your working status?" https://pollsafrica.com/questions/pa-test-money-ng-2026-10#c2

Após o trabalho de campo. Divulgamos o ficheiro de respostas e o livro de códigos deste estudo depois de este terminar. Os microdados ao nível do inquirido vêm mais tarde e ficam restritos a utilizadores aprovados. Ver como recolhemos e verificamos os dados, ou volte ao banco de perguntas.