Mystery shopper jobs
Get paid to visit shops, call businesses and report how customers are treated.
A mystery shopper, also called a secret shopper, acts as an ordinary customer and reports what happened. Companies such as banks, telecoms, shops and restaurants use the reports to improve service. If you are looking for mystery shopper vacancies, secret shopper jobs or a way to get paid to shop, join our list and we contact you when a project comes up in your area.
What you would do
- Visit a shop, branch or office, or call or chat with a business, as an ordinary customer.
- Follow a short brief and a checklist.
- Report what happened, with the time and, if the project asks, a receipt or photo.
- Be paid for approved reports.
Who can do it
- Adults who speak the local language well.
- People who can notice details and report them truthfully.
- No experience needed. A short test assignment comes first.
How it works
- Join the list with your details. It is free.
- We keep your details until a project comes up in your area. We cannot promise a number of assignments, because the work depends on our clients.
- When we have a project we contact you with what the work is, what it pays and the deadline.
- New associates may be asked to do a short test assignment first.
- You send your report. We check it. You are paid for approved work by a method agreed for your country, such as airtime or mobile money.
Staying safe
- PollsAfrica never asks you to pay to join, to buy training or to deposit a cheque.
- We never ask you to spend your own money on a job unless we reimburse it, and we tell you the amounts first.
- Our messages come from pollsafrica.com addresses. If someone claiming to be us asks for money, do not pay and tell us at partner@pollsafrica.com.
Read our guides on mystery shopping and focus groups, or see the other ways to work with us: Mystery shopper jobs, Enumerator jobs, Data collector jobs, Paid field work as a side hustle.
Join by country
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Congo, Côte d'Ivoire, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.
Frequently asked questions
Do I have to pay anything to join?
No. Joining is free and we never ask you for money.
What is a mystery shopper?
A mystery shopper is a paid person who acts as an ordinary customer, visits or contacts a business, and reports on the experience using a checklist. It is also called secret shopping.
Is mystery shopping legit?
Real mystery shopping is paid work for companies that want honest feedback. Real companies never ask you to pay to join, to buy training or to deposit a cheque. We never do any of these.
What is an enumerator?
An enumerator is a person who collects survey information by asking people questions and recording the answers. The work is also called data collection, and the person is also called a data collector or survey interviewer.
What does a data collector do?
A data collector asks survey questions in person or by phone, records answers accurately and follows the instructions of the project. Training is given before the work starts.
Can I do this as a side hustle?
Yes. Assignments are paid per task and many fit around studies or another job. We cannot promise a number of assignments, because work depends on our clients.
How will I be paid?
You are paid for approved work by a method agreed for your country, such as airtime or mobile money. We tell you before you start.
How many assignments will I get?
We cannot promise a number. Work depends on our clients and on where they need people.
What do I need?
You must be an adult, have a phone, speak the local language well and report accurately and on time. For mystery shopping you must be able to act as an ordinary customer.
Do I need experience?
No. Training and a short test assignment come first. Experience helps.
Is my information safe?
We keep only what we need, we never sell it, and you can ask us to remove it at any time.